Professional Experience

Below is a glimpse into my professional life. Holding a job adds a line on your resume, but true experience is built from life lessons and skills I’ve learned along the way. I’m skilled and trained to bring a Human Resource Development (HRD) perspective to everything I do. I am passionate about lifelong learning and its role in developing a high performing workforce.

HUMAN RESOURCE DEVELOPMENT SKILLS

  • Learning & Development
  • Customer Service
  • Orientation & Onboarding
  • Recruiting
  • Performance Management
  • Instructional Design & Delivery
  • Interpersonal & Communication Skills
  • Leading Teams

Virginia Department of Transportation                      August 2017-Present

Learning and Development Specialist

  • Design, develop, and deliver high quality, interactive workshops with statewide working groups using adult learning principles to produce knowledge sharing tools, such as e-books, videos, presentations, and job aids
  • Lead a team of subject matter experts through Job Book projects which streamlines the onboarding process, reduces time-to-proficiency, and improves performance for new and inexperienced staff
  • Collaborate with key departments to plan, design, and implement a formal mentoring program that supports organizational change and knowledge sharing at multiple levels of the workforce
  • Plan and coordinate Chief Engineer’s leadership meeting for 250 leaders across the state that involves strong relationships with event contributors including vendors, photographers and AV technicians
  • Develop and analyze surveys to assess effectiveness of knowledge sharing tools within the agency
  • Create learning and development articles for agency intranet page that contribute to employee engagement and align with business objectives

Education Advisory Board                                                       May-August 2017

Associate Strategic Leader – Adult Learner Recruitment

  • Partnered with clients and internal teams to shape client direct marketing strategies for adult learner recruitment
  • Managed client relationships by understanding client’s goals, resources, and timeline in order to meet campaign objectives
  • Effectively communicated client goals and strategic initiatives to the project team

Virginia Commonwealth University                                                 2010-2017

Associate Director – University Academic Advising – Division of Strategic Enrollment Management

  • Managed performance and career development plans for eight professional faculty advisors
  • Developed employee work profile to establish performance metrics for academic advisors
  • Created and facilitated office onboarding plan, which involved conducting new employee orientation
  • Facilitated trainings for new and seasoned employees on updated policies and procedures
  • Conducted needs assessment surveys to identify gaps and continuously improve educational programs
  • Designed and delivered curriculum using adult learning theories and principles
  • Managed the recruiting, interviewing, and hiring of new advisors; conduct candidate screenings, phone/in-person interviews, and develop appropriate offers
  • Managed data-driven projects using technical software to meet student retention goals
  • Led a cross-functional team to create the university advising awards program that supported employee recognition
  • Maintained and managed timekeeping records of eight employees
  • Worked with supervisor and fiscal administrator to maintain budget for advising unit

Senior Academic Advisor – University Academic Advising

  • Established individual career development plans for approximately 200-350 students
  • Trained new academic advisors on updated policies and procedure
  • Applied instructional design methods to create engaging and compelling courses for students that enhanced retention and success
  • Served on recruitment committees which involved initial candidate screenings and phone/in-person interviews
  • Provided high quality customer service consistently in order to understand student concerns and resolve problems
  • Planned, promoted, coordinated, and implemented student success workshops
  • Presented new student orientation overviews to approximately 100-200 parents and students
  • Generated monthly reports using Microsoft Excel and Google spreadsheets to track appointments and retention
  • Collaborated and maintained partnerships with university departments and faculty in order to improve multi-level communication and process
  • Co-led key initiatives such as creating the department’s learning outcomes and advising assessment tool

Academic Advisor – University Academic Advising

  • Responsible for the academic advising and retention of approximately 200 business majors
  • Engaged and directed students through teaching, individual appointments, and web-based instruction using an online learning management system called Blackboard
  • Assisted with the design, development, and delivery of teaching curriculum that meet identified learning outcomes
  • Generated monthly reports using Microsoft Excel and Google spreadsheets to track individual appointments and student retention

TEACHING EXPERIENCE

UNIV 101: Introduction to the University

  • Fall semester class that focused on student success and adjusting to college
  • Taught topics on time management, study skills, note-taking, and stress management
  • Taught three to five sections each fall semester.

UNIV 102: MINDSET for Academic Success

  • Taught one to two spring semester classes designed to help students with under a 2.0 grade point average return to good academic standing
  • Implemented a 90-Day Academic Challenge to build students’ academic self-efficacy through goal setting and achieving
  • Taught topics that supported students’ academic goals that included but were not limited to motivation, initiative, study skills, time management, note-taking, and procrastination

EDUCATION

Bachelor of Arts, History & Political Science

Virginia Tech University, 2006

Master of Education in Adult Learning, concentration in Human Resource Development

Virginia Commonwealth University, 2017

MEMBERSHIPS / PROFESSIONAL DEVELOPMENT

Training & Development Facilitator, Core Competency Workshop, Education Advisory Board

Society for Human Resource Management, Richmond Chapter

Association for Talent Development, Greater Richmond Chapter

Awards & Grants Committee Chair, Undergraduate Academic Advising Board, VCU

Training & Development Committee Member, University Academic Advising, VCU

University Faculty Mentor, Undergraduate Academic Advising Board, VCU

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, Outlook)

Google+ Software

PeopleSoft Software

SkillsSoft Software

RealTime Timekeeping System