Below is a glimpse into my professional life. Holding a job adds a line on your resume, but true experience is built from life lessons and skills I’ve learned along the way. I’m skilled and trained to bring a Human Resource Development (HRD) perspective to everything I do. I am passionate about lifelong learning and its role in developing a high performing workforce.
HUMAN RESOURCE DEVELOPMENT SKILLS
- Learning & Development
- Customer Service
- Orientation & Onboarding
- Recruiting
- Performance Management
- Instructional Design & Delivery
- Interpersonal & Communication Skills
- Leading Teams
Virginia Department of Transportation August 2017-Present
Learning and Development Specialist
- Design, develop, and deliver high quality, interactive workshops with statewide working groups using adult learning principles to produce knowledge sharing tools, such as e-books, videos, presentations, and job aids
- Lead a team of subject matter experts through Job Book projects which streamlines the onboarding process, reduces time-to-proficiency, and improves performance for new and inexperienced staff
- Collaborate with key departments to plan, design, and implement a formal mentoring program that supports organizational change and knowledge sharing at multiple levels of the workforce
- Plan and coordinate Chief Engineer’s leadership meeting for 250 leaders across the state that involves strong relationships with event contributors including vendors, photographers and AV technicians
- Develop and analyze surveys to assess effectiveness of knowledge sharing tools within the agency
- Create learning and development articles for agency intranet page that contribute to employee engagement and align with business objectives
Education Advisory Board May-August 2017
Associate Strategic Leader – Adult Learner Recruitment
- Partnered with clients and internal teams to shape client direct marketing strategies for adult learner recruitment
- Managed client relationships by understanding client’s goals, resources, and timeline in order to meet campaign objectives
- Effectively communicated client goals and strategic initiatives to the project team
Virginia Commonwealth University 2010-2017
Associate Director – University Academic Advising – Division of Strategic Enrollment Management
- Managed performance and career development plans for eight professional faculty advisors
- Developed employee work profile to establish performance metrics for academic advisors
- Created and facilitated office onboarding plan, which involved conducting new employee orientation
- Facilitated trainings for new and seasoned employees on updated policies and procedures
- Conducted needs assessment surveys to identify gaps and continuously improve educational programs
- Designed and delivered curriculum using adult learning theories and principles
- Managed the recruiting, interviewing, and hiring of new advisors; conduct candidate screenings, phone/in-person interviews, and develop appropriate offers
- Managed data-driven projects using technical software to meet student retention goals
- Led a cross-functional team to create the university advising awards program that supported employee recognition
- Maintained and managed timekeeping records of eight employees
- Worked with supervisor and fiscal administrator to maintain budget for advising unit
Senior Academic Advisor – University Academic Advising
- Established individual career development plans for approximately 200-350 students
- Trained new academic advisors on updated policies and procedure
- Applied instructional design methods to create engaging and compelling courses for students that enhanced retention and success
- Served on recruitment committees which involved initial candidate screenings and phone/in-person interviews
- Provided high quality customer service consistently in order to understand student concerns and resolve problems
- Planned, promoted, coordinated, and implemented student success workshops
- Presented new student orientation overviews to approximately 100-200 parents and students
- Generated monthly reports using Microsoft Excel and Google spreadsheets to track appointments and retention
- Collaborated and maintained partnerships with university departments and faculty in order to improve multi-level communication and process
- Co-led key initiatives such as creating the department’s learning outcomes and advising assessment tool
Academic Advisor – University Academic Advising
- Responsible for the academic advising and retention of approximately 200 business majors
- Engaged and directed students through teaching, individual appointments, and web-based instruction using an online learning management system called Blackboard
- Assisted with the design, development, and delivery of teaching curriculum that meet identified learning outcomes
- Generated monthly reports using Microsoft Excel and Google spreadsheets to track individual appointments and student retention
TEACHING EXPERIENCE
UNIV 101: Introduction to the University
- Fall semester class that focused on student success and adjusting to college
- Taught topics on time management, study skills, note-taking, and stress management
- Taught three to five sections each fall semester.
UNIV 102: MINDSET for Academic Success
- Taught one to two spring semester classes designed to help students with under a 2.0 grade point average return to good academic standing
- Implemented a 90-Day Academic Challenge to build students’ academic self-efficacy through goal setting and achieving
- Taught topics that supported students’ academic goals that included but were not limited to motivation, initiative, study skills, time management, note-taking, and procrastination
EDUCATION
Bachelor of Arts, History & Political Science
Virginia Tech University, 2006
Master of Education in Adult Learning, concentration in Human Resource Development
Virginia Commonwealth University, 2017
MEMBERSHIPS / PROFESSIONAL DEVELOPMENT
Training & Development Facilitator, Core Competency Workshop, Education Advisory Board
Society for Human Resource Management, Richmond Chapter
Association for Talent Development, Greater Richmond Chapter
Awards & Grants Committee Chair, Undergraduate Academic Advising Board, VCU
Training & Development Committee Member, University Academic Advising, VCU
University Faculty Mentor, Undergraduate Academic Advising Board, VCU
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, Outlook)
Google+ Software
PeopleSoft Software
SkillsSoft Software
RealTime Timekeeping System
